Q: Can I create multiple campaigns within the same order?
A: Yes, when you arrive at the shopping cart you will have the option to start another job within the same order.
Q: How do you obtain your information?
A: We license a national consumer database along with a national real property database. Our data is compiled from publicly available data sources ranging from courthouse deed and tax assessment information to self-reported information. The data is enhanced with rooftop level latitude and longitude coordinates to power our mapping solution that will allow you to select a geo targeted list. In addition, advanced predictive models are used to determine accurate estimated home value, household income, and other demographics.
Q: How do you clean and maintain your data?
A: We completely update our data every 30 days which includes National Change of Address (NCOA) processing and Delivery Point Verification (DPV) processing.
Q: Will I receive any Return to Sender mail?
A: It is possible. If you choose a mail piece with first-class there is a chance that you would receive some return to sender pieces. We guarantee 95% deliverability. Most of our mailings use standard-class postage which does not included return to sender service, but even so, you still may receive return to sender mail.
Q: How long will it take for my campaign to mail?
A: Our guarantee is to mail your campaign within 1-2 business days of you placing your order unless otherwise stated. Depending on mail class, list saturation, and geography, most campaigns we mail arrive in-home within 4-6 days of the order date.
Q: What is the difference between first-class and standard class mail?
A: USPS first-class delivery is given priority over standard mail and will typically be delivered in 2-3 days. Nationally, first-class mail should be delivered in about 4 days. First-class mail postage includes forwarding and return services with no additional charge. Standard Mail is a less expensive way to mail and is processed by the USPS on a “time available” basis. Standard mail is not forwarded or returned if undeliverable. Standard mail will typically be delivered in under 5 business days locally, but nationwide it could take 10-14 days.
Q: Can you set up a custom template for my company?
A: Yes, that is what we do! If your company uses direct mail, we can host your mail pieces online as customizable pieces. We can allow access based on divisions, individual offices, employees, etc.
Q: Do you offer VDP (Variable Data Printing) for direct mail?
A: Yes. We are experts in VDP and since we use high performance digital printers, we can make every piece of a direct mail campaign personalized.
Q: How sharp is your printing?
A: We use highly specialized 4 color digital printers that print at a resolution of 1200 dpi which produces excellent print quality. We print all of our envelopes, letters, and cards on digital printers.